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Return Policy
At Mirajmalaki we always strive to ensure customer satisfaction. If you are not satisfied with your purchase, you can exchange or return perfumes according to the following conditions:
1. Return and Exchange Period:
– Perfumes can be returned within 3 days or exchanged within 7 days from the date of purchase.
2. Conditions for Return and Exchange:
– The product must be in its original condition and unopened.
– The product must be in its original packaging with all accessories and labels.
– A purchase receipt or proof of payment must be provided.
3. Non-returnable or Non-exchangeable Products:
– Perfumes that have been opened or used.
– Oud wood and oud oil cannot be returned.
– Partially used gift bags cannot be returned.
– Partially used products can only be returned if there is a manufacturing defect.
– Exchanges will be for the same product in case of a manufacturing defect. It is not possible to exchange the product for another product; only returns and placing a new order for the desired product are allowed.
4. Return and Exchange Procedures:
– Customers are directed to any of our branches to complete the return or exchange process.
5. Refund:
– The refund will be made using the original payment method.
– The refund process may take from 3 to 7 business days, and in some cases, up to 14 business days.
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If you wish to return or exchange, you can do so through the website. Please follow these steps:
– Log in to your account.
– Go to the “My Orders” section.
– Select the order from which you want to return a product.
– Complete the return request.
For more information, you can contact us at:
– Phone:
– WhatsApp:
– Email: